Shipping policy

Where we ship

HEARVELA ships to addresses in the 50 United States.

Cost

Shipping is free on every order.

Timing

Orders ship within 1 to 3 business days. Delivery usually takes 8 to 14 business days after that. These times are estimates, not guarantees. If we can't ship by the time we told you, we'll email you with a new date, and you can cancel for a full refund.

Tracking

When your order ships, you'll get an email with a tracking number. If tracking hasn't updated for 7 days, contact us and we will look into it with the carrier.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact us within 14 days of the expected delivery date and we will send a replacement or refund you.

Duties and taxes

The price you pay at checkout includes any import duties. You will never be asked to pay extra on delivery.

Questions? Email support@hearvela.com.